Testimonials From Our Satisfied Customers
All of us, when in the throes of decision, are seeking to make a good one! (3 min read)
If you are reading this, it is likely that you are zeroing in on whom to select for tree service or removal. You are likely weighing things such as… Do they know what they are doing? Will they drop a tree on my house or car? Will they leave a mess in my yard? What kind of damage might they inflict on my trees that I may not discover for years to come? Would I be paying too much? Hindsight is 20-20, but how can I be sure up front?
These are questions I was asking myself recently when deciding among service providers. While living in the same house here in Roswell for 25 years, we have had trees removed many different times. This time, I was looking to have several large trees removed, and quite a few of our 70 year-old pines limbed up. I decided to go with someone who was less expensive than Caldwell’s estimate, thinking “I’m probably good on all the above questions…the scope is apples-to-apples…might as well allocate the difference to another household or family item.” A prudent decision, right?
Well, we also have a gorgeous 60-foot magnolia prominently situated in the front of our home. After 40 years of untamed growth, it was in desperate need of a height-reduction and shaping. I knew in my gut there was no way I was going to let these other guys touch that tree…I reserved that one for Caldwell.
The other guys did come and take down the unwanted trees. They did climb trees and remove limbs. They didn’t hit my house or any of the cars. Yet, they were quite hasty, rough on the place and did live a bit of a mess. I rationalized it all thinking it was worth what I had saved. After all, they were genuinely likeable guys and the job was done.
When the Caldwell crew arrived to care for the magnolia, the experience by contrast was night and day. They carefully set up, making sure to protect my yard. They took their time to explain to me what they were doing. The arborist (yes, arborist) educated me and patiently answered all of my questions. They were thorough and in no hurry whatsoever…surgeons! And meticulously cleaned up after they were done. Magnificent!
Shortly thereafter, Kevin Caldwell (founder and owner) made a visit. I had invited him to come over and walk with me to conduct a bit of a post-operative inspection. Kevin was amiable, professional…and refreshingly candid…which I for one deeply appreciate. I discovered that the scope of work conducted by the other guys was actually appreciably less that what Caldwell had scoped…so it wasn’t apples-to-apples after all...I didn’t actually “save” as much as I had thought. I also learned a lot about trees that day…how unwitting climbers wound them, how these wounds introduce disease, how they invite devastating beetles…all potentially resulting in damage and loss, and costly removal and replacement…long after the likeable, unwitting guys are gone.
At the time that I made it, my decision to use the other guys was a good one…so I don’t regret it. Yet I am now convinced that it wasn’t the best one. Yes, I may have appeared to “save” a few dollars on the front-end, yet my exposure is that it may wind up costing me more in real dollars in the long run. Moreover, you just don’t simply replace champion trees. Hopefully, we won’t incur any such fate…and if we do, oh well…live and learn.
Kevin has built a competent and credible company, comprised of competent and credible people. I highly recommend that you consider choosing Caldwell. That decision would be a good one…one that I am confident you would not live to regret.
Joe E. - Roswell
First-Class Equipment, First-Class People and a First-Class Job
Caldwell Tree Care is the best tree service I have seen. Though I thought they were coming to just remove some trees that needed cutting, their thoroughness is far more than any other “tree cutter”. They safely removed the trees from difficult access points near the home. They took care of the stumps, not leaving part of the job undone. They cleaned-up the mess from the work on the property, as well as all the debris that was on the street and surrounding properties, a first in my observations of many of the competitors. They have first-class equipment, first-class people, and knowledge, which resulted in a first-class job—a real distinction in the industry where there are many “tree cutters” which can result in more costs than that initial cheap quote. Thank you, Caldwell.
Mark M. - Alpharetta
A job well done is worth talking about!
A 20 foot long Nelly R. Stevens hedge that was 25 foot high... a dozen Japanese Maples of differing varieties... and assortment of Red Oaks.... and 21 of Mother Nature's finest Pines.... where to begin? Kevin Caldwell to the rescue! We have known and dealt with Kevin for years - that took care of the trust factor. Likewise, he knows how anal we are about our property. So he sends Mike & his crew for 4 days... I later accused Mike of being "Michael-anglo"! The care and touch that he, Rigo, and Richard delivered was breathtaking for me. We pride ourselves for living in a monastery and the simple and clean pruning was right on target. Would we do it again? In a nano-second! And as to the clean-up.... were they even here?
Dr. & Mrs. E. - Roswell, Ga
Tree removal service after a Hurricane
In the aftermath of Hurricane Michael we had over 25 downed Pine Trees. Most of these trees were huge. It was heartbreaking to see the crisscrossing of them over our property and it seemed that it would never be right again. Caldwell tree service showed up early one morning with all of their equipment, the foreman divided the work into sectors and the well oiled machine went to work. They were professional, courteous and friendly and showed genuine empathy for our condition. They worked all day and finished at dusk. When they left we were filled with hope of the recovery. What they provided our family was more than just removing trees. They have our deepest felt thank you for their efforts and have our strongest recommendation for using their services. Greg and Paula D., Lynn Haven, FL
Greg and Paula D. - Lynn Haven, FL
Caldwell Tree Care was recommended to us by a neighbor and friend who had used the services for their trees in the past. Kevin visited us, gave us a thorough review of our recently-landscaped yard (front and back) and made suggestions as to how to save a tree which had suffered from a wet ground. He gave us a fair estimate for it and three other trees which required pruning and followed through professionally with a pleasant, highly-qualified group who were neat, efficient and experienced. We are pleased with their work!
Carter & Forde K - Chastain Park
Job Well Done
Thank you Caldwell Tree Care for doing an excellent job all the way around. All of your people were professional, courteous and helpful. A special shout out goes to the team of three, Andy Farbotko, Cody Pridemore and Tony Reinholtz, that came to actually take care of my trees. It was amazing to watch them work. They were careful, thoughtful, did exactly what I ask and more! They left everything better than they found it, I found only one leaf broken - one leaf - and they brought down a LOT of tree branches over my plants - REMARKABLE. The conditions were cold and windy but you would have thought it was a perfect day. Everything was clean and back to place. I assure you I will tell my friends. Thank you gentlemen for a job WELL DONE!! A pleased customer
Dot M. - Woodstock